Refund Policy
REFUNDS AND RETURNS
Only items purchased directly through the Extreme Outdoor Sports website are eligible for return, refund, or exchange. Items purchased through a department store, specialty retailer, or any other third-party channel must be returned to their original point of purchase.
Return Window
Return requests must be submitted within 30 days of the confirmed delivery date. Requests made outside this window will not be accepted.
One Return Request Per Order
Only one (1) return request is permitted per order. Once a return request has been submitted and processed for an order, no further return or exchange requests will be accepted for any remaining items within that same order. Please ensure all items in your order are inspected thoroughly before submitting your request.
Change of Mind / Ordering Errors
If you made an error when placing your order, we are happy to exchange the item for the correct one intended. To qualify, the item must be:
- Unopened and unused
- In its original, resaleable condition with all original packaging intact
Please note that the customer is responsible for all return shipping costs as well as any additional postage charges for the replacement item.
Damaged or Incorrect Items
We take every care in packing your order safely and accurately. However, if your order arrives damaged or you receive an incorrect item, please contact us immediately upon receipt so we can arrange a replacement. Delays in reporting damaged or incorrect items may affect your eligibility for a replacement.
How to Submit a Return Request
To initiate a return, please contact us through the Extreme Outdoor Sports website with your order number and details of your request. Our team will assess your request and respond with the next steps.